At Sammy's Soft Play, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a booking, or contact us.
1. Information We Collect
We may collect and process the following personal data:
- Contact Information – Name, phone number, email address, and event details when you make an enquiry or booking.
- Payment Details – If applicable, for deposits or bookings (handled securely by third-party payment providers).
- Website Usage Data – Information such as IP addresses, browser type, and pages visited to improve our services.
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage your booking.
- To respond to your enquiries.
- To send updates related to your booking (e.g., confirmations, reminders).
- To improve our website and customer service.
- To comply with legal obligations.
3. How We Protect Your Information
We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. Payment details are handled by secure third-party processors, and we do not store credit card information.
4. Sharing Your Information
We do not sell or share your personal data with third parties, except:
- Service providers – e.g., payment processors, delivery partners, or IT support who assist us in running our business.
- Legal requirements – If required by law or in response to valid legal requests.
5. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience. These small files help us analyse traffic and improve functionality. You can adjust your browser settings to refuse cookies, but this may affect website performance.
6. Your Rights
You have the right to:
- Access, update, or delete your personal data.
- Object to certain uses of your data.
- Withdraw consent for marketing communications.
To exercise your rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
📩 Email: hello@sammyssoftplay.co.uk
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or website updates.